Case Study: Yoshinoya America reduces fraud and saves time with Olo

Yoshinoya America cuts chargebacks 88% with Olo

Yoshinoya America, a fast-casual restaurant chain, had switched from Olo's ordering platform to a different provider, which led to significant operational challenges. Simple tasks like updating menus or store hours took days instead of minutes, and the brand faced a surge in fraud and chargebacks, lacking crucial business insights. This prompted their need for a robust solution.

By returning to Olo and implementing Olo Ordering and Olo Pay, Yoshinoya gained an efficient and secure platform. Olo provided a streamlined system for menu management and deep guest analytics, while Olo Pay drastically cut fraud. Results included an 88% reduction in monthly chargebacks, over $200,000 in fraudulent charges blocked in four months, and the ability to add new menu items in under 20 minutes, saving significant time and cost.

Yoshinoya America

Jason Perovich

Vice President of Technology