Case Study: WaBa Grill Reduces Fraud and Boosts Revenue with Olo Pay

WaBa Grill cuts fraud by 31% with Olo Pay

WaBa Grill, a fast-casual restaurant chain, partnered with Olo for online ordering. As their digital sales surged, they faced a significant increase in fraud and chargebacks. Their initial anti-fraud vendor proved unsuitable for the restaurant industry, requiring excessive resources. This led WaBa Grill to seek a restaurant-specific payment and fraud solution.

The brand implemented Olo Pay, a fully integrated payment stack from Olo. This solution drastically reduced restaurant onboarding time, cut fraud by 31%, and lowered related expenses by $46K. Furthermore, a 1.1% boost in authorization rate, also facilitated by Olo, generated over $108,000 in additional revenue.

WaBa Grill