Case Study: Viva Chicken achieves faster checkout and richer guest insights with Olo Pay

Viva Chicken boosts in-store authorization to 98.92% with Olo

Viva Chicken, a Peruvian rotisserie chicken chain, wanted to simplify payments for its 15 locations and gain better insights into guest behavior, especially for customers not enrolled in its loyalty program. The brand turned to its existing partner, Olo, to implement a unified payment solution that could meet modern guest expectations and provide valuable data.

Olo implemented Olo Pay for both online and in-store transactions, enabling digital wallet payments and consolidating guest interaction data. The onboarding was completed in just three weeks. The solution resulted in a 98.92% payment authorization rate, over 150,000 in-store guest interactions captured in three months, and provided the pathway to more personalized marketing based on comprehensive guest insights.

Viva Chicken