Case Study: P.F. Chang’s improves order conversion with Olo’s OrderReady AI

P.F. Chang’s Increases Order Conversion with OrderReady AI

P.F. Chang’s needed a better way to manage order timing across hundreds of locations and make pickup and delivery estimates more accurate. Using Olo’s Ordering platform and manual processes had become difficult to scale for the small team, especially as restaurant capacity and conditions changed from day to day.

Olo implemented OrderReady AI, a machine-learning solution that uses historical order data and location-specific trends to improve quote times. As a result, P.F. Chang’s saw higher lead-time quote accuracy and online order conversion, along with improved guest and team satisfaction, while also reducing manual work and courier wait times.

P.F. Chang's

Jessica Jami

Sr. Director Operations Services and Training