Case Study: P.F. Chang’s increases order conversion with Olo OrderReady AI

P.F. Chang’s boosts order conversion 1.3% with Olo

P.F. Chang's, a global restaurant chain with over 300 locations, faced challenges in managing high order volumes across its multiple channels. Relying on manual processes and existing tools from vendor Olo to manage order capacity and lead times was difficult to scale, and the brand sought a better way to provide accurate pickup and delivery quotes to its guests.

Olo implemented its OrderReady AI solution, a machine-learning feature of its Ordering platform that uses historical data to generate more accurate preparation time quotes. This solution from Olo led to a 20% lift in lead-time quote accuracy and a 1.3% increase in order conversion. It also reduced manual processes by 50% and shortened courier wait times by 3 minutes, improving both guest satisfaction and team morale.

P.F. Chang’s