Case Study: Pei Wei boosts digital sales with Olo

Pei Wei Replaces Homegrown System to Grow Digital Sales

Pei Wei Asian Kitchen, a leading fresh Pan-Asian fast-casual restaurant, was seeing its digital sales decline because its homegrown ordering program was unreliable and difficult to use. Many online orders were not transferring correctly to the restaurant, creating a poor guest experience and lost sales. To reverse the trend, Pei Wei chose Olo, along with Punchh, to upgrade its digital ordering and loyalty capabilities.

Olo helped Pei Wei launch its re-engineered tech stack in just over two months, improving the online ordering experience and restoring confidence in the brand. The results were strong: digital sales rose 36% in the first 90 days, digital sales reached up to 28% from 8% at launch, and online ticket size increased 57%.

Pei Wei

Chris Andrews

VP of Information Technology