Case Study: Pei Wei Asian Kitchen boosts digital sales with Olo

Pei Wei Asian Kitchen boosts digital sales 36% in 90 days with Olo

Pei Wei Asian Kitchen, a fast-casual restaurant chain, faced declining digital sales due to an unreliable homegrown online ordering system. The clunky platform suffered from integration issues that caused orders to fail, leading to a poor user experience and lost revenue. To address this challenge, Pei Wei partnered with vendor Olo to implement its online ordering and loyalty solutions.

By implementing Olo's platform, Pei Wei achieved a quick and seamless integration, launching their new tech stack in just over two months. The results were significant, with Olo helping to reverse the brand's digital decline. Digital sales soared from 8% to 28% of total sales, representing a 36% lift in the first 90 days, and online ticket sizes were 57% higher than before.

Pei Wei Asian Kitchen