Case Study: Lucille’s Smokehouse Bar-B-Que reduces fraud and chargebacks with Olo

Olo Pay Enables Lucille's to Combat Credit Card Fraud

Lucille’s Smokehouse Bar-B-Que partnered with Olo to improve its online ordering and delivery experience, then added Olo Pay to address growing credit card fraud risk. Before that, the restaurant had to manually verify cards and guest IDs, and scammers were causing chargebacks on 3.5% of online orders.

With Olo Pay, Olo provided a restaurant-focused payment platform with built-in fraud protection that helped Lucille’s prevent fraudulent orders and manage chargebacks more effectively. The result was fewer fraudulent orders and chargebacks, more protected restaurant revenue, and streamlined management with labor savings.

Lucille’s Smokehouse Bar-B-Que

Bruce Gallion

Director of Analytics and Systems Integrations