Case Study: Family Express improves guest experience and operations with Olo

Olo Ordering Improves Family Express Guest Experience + Ops

Family Express needed a better online ordering solution after its previous system made menu updates slow, offered a bare-bones dashboard with limited reporting, and delivered a poor guest experience. The company turned to Olo for a platform that could integrate with its existing tech stack, support a seamless ordering experience across channels, and provide stronger analytics.

With Olo, Family Express implemented an open SaaS ordering solution with API support and robust documentation to connect with its custom app and loyalty provider. Olo enabled real-time menu changes, smoother order management, and actionable guest data, helping Family Express improve the guest experience and better scale its online ordering program.

Family Express

Thierry Lyles

Digital Marketing Manager