Case Study: Ruby Slipper reduces manual host work and improves waitlist management with Olo Host

Olo Host Reduces Manual Work for Ruby Slipper FOH Staff

Ruby Slipper Restaurant Group, which operates Ruby Slipper Café and Ruby Sunshine, needed help managing long wait times at its busiest breakfast and brunch locations. Using Olo Host, the team wanted to keep the waitlist clean, reduce manual work for front-of-house staff, and improve guest communication with more accurate wait quotes and real-time updates.

Olo implemented Host and Marketing automation to handle tasks like marking no-shows and sending reminder texts to guests on the waitlist. The results included a 27% reduction in manual texts, 16% of no-show parties automatically removed from the waitlist, and 17 minutes saved during peak hours at the host stand. Olo also improved wait quote accuracy by 6%, helping Ruby Slipper turn tables faster and enhance the guest experience.

Ruby Slipper

Frances Bodet Saunders

Director of Quality & Operational Systems