Case Study: Nando's achieves a better dine-in experience and operational efficiency with Olo

Nando's Transforms On-Premise Ops and Dine-In Experience

Nando’s wanted to improve its returning dine-in experience by letting guests order from the table with a QR code instead of waiting in line. After an initial attempt to use its drive-thru workflow for table orders created bottlenecks and mislabeled orders, Nando’s turned to Olo and its Ordering and Rails products to find a better on-premise solution.

Olo helped Nando’s build a dedicated QR code ordering channel for dine-in guests, creating a smoother and more hospitable experience. The result was stronger restaurant efficiency, higher employee satisfaction, and measurable growth, with the case study noting that most dine-in orders are now digital and that the database of marketable customers has grown.

Nando's

Kathleen Chugh

Chief Information Technology Officer