Case Study: Nando's transforms dine-in ordering and boosts guest engagement with Olo

Nando's drives 56% of dine-in sales through QR code ordering with Olo

Nando's, a beloved South African restaurant chain, sought to optimize its on-premise operations and improve the dine-in experience for guests. The brand partnered with vendor Olo to address the challenge of moving away from traditional cash register ordering and implementing a dedicated QR code ordering solution.

Olo developed a dedicated QR code ordering system for Nando's, which led to widespread adoption by guests. The results included 56% of dine-in sales becoming QR code orders, a 30% growth in the marketable guest database, and a 5% increase in tips compared to cash register orders. Olo's solution also increased employee satisfaction and provided valuable insights into guest behavior.

Nando's

Kathleen Chugh

Chief Information Technology Officer