Case Study: WaBa Grill reduces fraud and fees while boosting revenue with Olo

Fraud and Fees Plummet as Revenue Rises at WaBa Grill

WaBa Grill teamed up with Olo in 2019 for online ordering to expand its sales footprint and market reach. When digital sales surged during the shift to off-premise dining, the company faced a sharp rise in fraud and chargebacks, and its first anti-fraud solution proved too resource-intensive for the restaurant team to manage.

With Olo Pay, WaBa Grill onboarded nearly 200 locations and streamlined payments with a restaurant-focused platform. The result was reduced onboarding time, lower fraud and fees, and improved authorization and win rates, helping support the brand’s 317% digital sales growth.

WaBa Grill

Adam Kinsinger

Director of Information Technology