Case Study: Chipotle achieves streamlined catering management and faster, more reliable call-center service with Olo Switchboard

Chipotle - Customer Case Study

Chipotle Mexican Grill, a leader in Mexican fast casual, needed a streamlined way for call center staff to manage catering orders and dynamically handle capacity and item availability for meetings, events, and parties. Chipotle tapped Olo and its Switchboard solution to provide both a behind-the-scenes tool for agents and a consumer-facing digital catering option.

Olo’s Switchboard gives 1-800-CHIPOTLE agents live quotes, real-time store capacity and availability, saved order history (so calls can resume after drops), and the ability to email quotes for customers to complete later. The Olo solution enabled more consultative, efficient service, faster quoting and order continuity, and supported Chipotle’s consumer-facing catering launch in 2017, improving customer experience and operational efficiency.

Chipotle