Case Study: Yoga Ed increases customer engagement and cuts email by 50% with Olark live chat

Yoga Ed cuts email by 50% with Olark

Yoga Ed, a global program providing online yoga and mindfulness training for educators, needed a way to connect with and assist visitors to their website after moving their business online. They turned to the live chat solution from vendor Olark to establish an initial point of contact and work more efficiently.

Olark implemented features including Chat Routing, Shopping Cart Saver, Automated Greetings, Forms, and a Salesforce integration. This solution helped Yoga Ed's lean team engage visitors, which resulted in a 50% reduction in emails during course cycles. Furthermore, the live chat interactions became crucial for clinching B2B sales and informing the organization's business and marketing decisions.

Yoga Ed