Case Study: Kennolyn Camps lowers call volume and captures more leads with Olark

Kennolyn Camps lowers call volume and serves 2.4K campers a year with Olark

Kennolyn Camps, a summer camp organization in California, wanted to lower its high call volume and create a new channel for lead generation. To meet this challenge, they implemented the Olark live chat service to provide an alternative to phone support for families and to assist with staffing inquiries.

The solution from Olark included features like a HubSpot integration, pre-chat forms, and automated greetings. This allowed Kennolyn to capture vital lead information and handle multiple inquiries at once efficiently. As a result of using Olark, the camp significantly reduced phone calls, increased productivity, and was able to effectively track leads that converted into camper enrollments.

Kennolyn Camps