Case Study: Salesforce achieves a faster, smarter partner ecosystem with Oktana

Salesforce speeds partner insights by 90% with Oktana

Salesforce sought to modernize its growing partner ecosystem, facing challenges with complex manual processes, fragmented reporting, and slow access to performance data. To simplify operations and improve transparency, Salesforce partnered with Oktana to leverage products like Data Cloud, Snowflake, and Agentforce.

Oktana designed a unified, competency-based partner platform featuring centralized dashboards, automated workflows, and AI-powered search and self-service. The results included a 90% faster performance in data processing, near-instant access to metrics, and scalable AI support handling approximately 10,000 monthly sessions, significantly improving partner engagement and operational efficiency.

Salesforce