Case Study: Amtrak achieves a connected, secure mobile workforce with Microsoft 365

Amtrak deploys CEO Corner in 1 month with Office 365

Amtrak, the U.S. railroad company, needed to better connect its large, dispersed mobile workforce, including firstline workers who previously had no corporate email. Their challenge was to improve collaboration, enhance passenger satisfaction, and maintain security while enabling employees to work from any location. To address this, Amtrak turned to vendor Office 365 and its suite of products.

The solution implemented by Office 365 included Microsoft 365 F1 licenses for firstline workers, Azure Active Directory for identity management, and Microsoft Intune for mobile device management. This provided a secure foundation for deploying mobile apps that improved customer service, such as tools for safety audits and issue tracking. The results included more effective collaboration across the entire organization and a highly successful deployment of Microsoft Surface Hubs in conference rooms, which were inundated with requests from the business.

Amtrak