Case Study: Chronopost optimizes contact center ergonomics and service reliability with Odigo

Chronopost increases its reliability and agility by working in optimal ergonomic conditions

Chronopost, a French leader in express delivery, sought to reorganize its contact center telephony system to improve agent productivity and provide more coherent customer service. To achieve this, Chronopost partnered with vendor Odigo to find a reliable and agile computer-telephony integration (CTI) solution that would offer a 360-degree view of the customer.

Odigo implemented its Contact Center as a Service (CCaaS) solution, which provides agents with immediate access to customer interaction history and contact details across all channels. This enabled agents to resolve issues more efficiently. The solution successfully handles 13,000 calls daily, improving service quality and operational efficiency. Chronopost also benefited from Odigo's responsive support, ensuring continuous service.

Chronopost