Case Study: BlueLink manages 24/7 customer relations in 30 languages with Odigo

BlueLink manages 24/7 customer relations in 30 languages with Odigo

BlueLink, an Air France subsidiary specializing in remote customer relations, needed a single, easily managed telephony solution to support its global operations across 30 languages. The challenge was consolidating three different technical solutions used across its parent company and other subsidiaries. To address this, BlueLink turned to the vendor Odigo for a unified platform.

Odigo provided a single platform for call and digital channel distribution, managed by centralized teams. The solution improved reliability, flexibility, and efficiency, routing calls to the most appropriate agents across six company and nine partner sites worldwide. This partnership with Odigo handles 900,000 calls and 600,000 written enquiries monthly, enhancing responsiveness and organizational efficiency for BlueLink.

BlueLink