Case Study: Texas Health Presbyterian Hospital Dallas achieves top-tier employee engagement and Magnet nursing recognition with O.C. Tanner

Texas Health Presbyterian Hospital Dallas - Customer Case Study

Texas Health Presbyterian Hospital Dallas set out to become a best‑in‑class healthcare organization amid industry disruption from healthcare reform, economic pressure, and more demanding patients. Leadership made improving employee engagement and patient experience a clear priority, asking how to turn a challenging environment into a place “where patients would say, ‘I’ll never go anywhere else.’”

They built a culture of recognition and frontline leadership—introducing the Applause System, daily and quarterly kudos, a travelling trophy, “Wow” rounds, the daily “Sacred 60” leader rounding, and transparent employee forums. The approach delivered measurable gains: Magnet re‑designation for nursing (Oct 2011), employee engagement up from 69% to 79.8%, Press Ganey ranking from the 51st to the 93rd percentile, and 77% of patients saying they would definitely recommend the hospital.

Texas Health Presbyterian Hospital Dallas

Britt Berrett

President