Case Study: Roto-Rooter achieves a 90% increase in service award presentations with O.C. Tanner

Roto-Rooter - Customer Case Study

Roto Rooter, North America’s largest plumbing, sewer, and drain service provider with about 2,900 employees, needed a reliable service award program to recognize long-term employees. After 15 years with O.C. Tanner they switched vendors and experienced poor execution, rising costs, shipping and billing headaches, and programs that didn’t fit their culture — prompting a decision to return to O.C. Tanner.

O.C. Tanner rebuilt a tailored program with customized, non-jewelry gifts, flexible billing, localized presentation options, and personalized numerals featuring the Roto Rooter truck and city skyline. The relaunch drove strong engagement: a 90% increase in presentations, 75% of employees saying they “love” their awards, 95% liking the custom logo, and 66% planning to keep and display their yearbook.

Roto-Rooter

Chana Morris

HR Director