Case Study: Norton Healthcare achieves stronger employee engagement and wellbeing with O.C. Tanner recognition

Norton Healthcare boosts leader relationship scores to the 99th percentile with O.C. Tanner

Norton Healthcare, a not-for-profit healthcare system with over 18,000 employees, sought to combat employee stress and burnout, particularly following the challenges of the global pandemic. They partnered with the vendor O.C. Tanner to leverage their existing "N Recognition of You" employee recognition platform to help improve wellbeing, strengthen community, and increase engagement.

The solution implemented by O.C. Tanner involved increasing recognition to strengthen team connections and integrating it into leader tools and training. This focus on appreciation helped improve leader relationship scores from the 86th to the 99th percentile in one year. Furthermore, burnout scores improved significantly, and the feeling that "Norton Healthcare helps me deal with stress and burnout" rose from the 31st to the 85th percentile, with the organization celebrating its one millionth recognition moment.

Norton Healthcare