Case Study: Heritage Bank builds a stronger recognition culture with O.C. Tanner

Heritage Bank boosts recognition adoption to 96% with O.C. Tanner

Heritage Bank, a community bank operating in Oregon and Washington, faced a challenge with its once-a-year employee recognition program. The manual process was inefficient and did not allow for timely appreciation of great work. They partnered with O.C. Tanner to find a solution for more real-time, year-round recognition.

O.C. Tanner implemented its Celebrate Great platform, which enabled both leaders and peers to instantly send eCards and submit award nominations. The solution also streamlined service awards with digital Yearbooks. The results were significant, with 96% of employees using the platform and over 8,000 eCards sent in two years. Measurable impacts included 84% of employees feeling the bank cares about them, and the platform proved vital for maintaining employee connection and culture, especially during the COVID-19 pandemic.

Heritage Bank