Case Study: Centra Health transforms employee experience with O.C. Tanner recognition

Centra Health boosts employee recognition engagement to 72% with O.C. Tanner

Centra Health, a healthcare organization, sought to transform its employee experience to match its world-class patient care and increase discretionary effort from its frontline staff. They partnered with vendor O.C. Tanner to implement a new recognition solution, the "Thanks to You" program, which would provide consistency and choice for employees.

O.C. Tanner's solution provided a flexible platform for both formal and informal recognition. The results were significant, with over 72% of employees using the system and 89% receiving recognition in the first year. Most importantly, O.C. Tanner's program directly reduced employee attrition; data showed that receiving an eCard decreased the odds of an employee leaving by 27%. The program successfully integrated recognition into the cultural heartbeat of the organization.

Centra Health