Case Study: Boundless Learning expands learner access with Observe.AI VoiceAI

Boundless Learning boosts learner engagement across 50 states with Observe.AI

Boundless Learning, a company that partners with universities to support student acquisition, faced the challenge of proactively engaging a high volume of prospective learners across the United States without increasing operational overhead or distracting its human advisors from high-value conversations. To address this scale issue, they partnered with Observe.AI to deploy their VoiceAI Agent service, named Lisa.

By implementing Observe.AI's VoiceAI Agent, Boundless Learning created a solution that handles initial outbound calls at scale. The AI agent provides transparent and compliant outreach, understands learner intent, and seamlessly hands off qualified prospects to human advisors. This resulted in a 100% accuracy rate on compliance and disclosures, elevated the focus of over 90 advisors toward more meaningful conversations, and expanded proactive outreach to learners across all 50 states without adding headcount.

Boundless Learning