Observe.AI B2B Case Studies & Customer Successes

Observe.AI is on a mission to transform contact centers by turning every agent into your best brand representative. With its Voice AI Platform, which leverages the latest Speech and Natural Language Processing technologies, the world's top brands quality-check 100% of calls, ensure compliance, and turn agents into top performers through targeted coaching.

3CLogic customers save up to 30 hours a week by automating call reviews

3CLogic

Rachel Brown

Senior Customer Success Manager

411 Locals cuts training time by 90% and boosts sales with real-time support

411 Locals

Roumen Todorov

Head of the Explore Division

Accolade Drives Member Engagement with over 50% Reduction in After-Call Work

Accolade

Ardie Sameti

Senior Director of AI and Automation

Affordable Care Boosts Revenue by $8M with AI-Enhanced Patient Interactions

Affordable Care

Emmanuel Noyola

Director of Patient Services

First Deployment of VoiceAI Agents Saves Affordable Care 40 Agent Hours in Week 1

Affordable Care

Manny Noyola

Patient Service Director

Assurance IQ Improves Customer Experience and Increases Transparency and Trust across Organization with Observe.AI

Assurance

Mitch Buder

Vice President of Operations

Central Bank streamlines call handling and boosts efficiency with Post-Interaction AI

Central Bank

Mary Beth Gillum

Sr. Vice President of Customer Service Center

City Cruises improves efficiency by 40%, enabling agents to improve CX faster

City Cruises

Dan Neufer

Training Manager

Cox Automotive Streamlines Contact Center Operations, Boosting Efficiency and Performance

Cox Automotive

Matthew Fishbein

Director on the Client Operations Team

DailyPay Improves Customer Satisfaction by 22% and Saves Over $2M with Auto QA and AI Insights

DailyPay

Ryan Moore

Vice President – Customer Operations

EmployBridge - Customer Case Study

EmployBridge

Dale Sturgill

Vice President of Call Center Operation

Emtek delivers 4x more performance feedback, super-charging client care teams

Emtek ASSA ABLOY

Tammi Zelm

Vice President of Customer Experience

ERC - Customer Case Study

ERC

Marty Sarim

President & Chief Executive Officer

Figo Saves $700k a Year, Gains Critical Visibility into the Business

Figo Pet Insurance

Ken Fausel

Director of Customer Experience

Fortune 300 Car Dealership Group Grows QA Team Output by 7% While Reducing Time Spent by 75%

Fortune 300 Car Dealership Group

How an F500 Education Company Is Combatting Churn with Contact Center Visibility

Fortune 500 Education Company

Freeman lifts net promoter score by 11% and cuts call volume by 4% with AI-powered coaching

Freeman

John Riel

Director of Exhibitor Support

itel improves compliance monitoring by 40%, mitigating risk for a better client experience

itelbpo

BPO Company Transforms Its Contact Center Operations, Achieving 77% Efficiency Gains

Large BPO Company

Fast-Growth Mobile Mechanic Startup Drives 4X Increase in Bookings & Improves Agent Empathy Scores by 32%

Large Mechanic Company

Leading BPO Ramps New Hires 20% Faster While Driving an 87% Improvement in Efficiency

Large Technology-Driven Company

One of the nation’s largest industrial staffing firms uncovers a $34M inefficiency, closing unknown service gap

Largest Industrial Staffing Firm

Leading talent management brings AI-Driven quality management to the new world of work

Largest Talent Management & Training Software Company

Leading Auto Insurance Company Improves Compliance by 15%, Mitigating Risk With Conversation Intelligence

Leading Auto Insurance Company

Debt relief leader reduces overhead costs by 62% while improving output by 2x

Leading Debt Relief Company

Leading Financial Services Company Maximizes Agent Performance and Productivity with Real-Time AI

Leading Financial Services Company

How a Leading Insurance Company Ensured Compliance & Improved Conversions by 10%

Leading Insurance Company

Leading Moving Company Grows Revenue by 74% with Conversation Intelligence and Targeted Coaching

Leading Moving Company

MaxorPlus Elevates CX with Agent Coaching Powered by Screen Recording

Maxor

Mitch Mann

Vice President for Member Services

Multinational Education & Publishing Corporation - Customer Case Study

Multinational Education & Publishing Corporation

How Nations Drives Higher Customer Retention, Revenue, and Time Savings with 100% Visibility into Customer Conversations

Nations Info Corp

Marlon Pacheco

Director of Training and Quality

Pearson Boosts NPS by 25 Points with Observe.AI and Concentrix Support

Pearson

Adam Miles

Global Director of Customer Success for Clinical and School Assessments

Professional Training & Coaching Company scales performance management with Contact Center AI

Professional Training & Coaching Firm

RealDefense Hits 103% Sales Quota Attainment with AI-Powered Coaching, Increasing Revenue by 13%

RealDefense

Nancy Carbone

Senior Director of Call Center Sales

Root Insurance Takes the Guesswork Out of Its Quality Program with Voice AI

Root Insurance

Kyle Kizer

Compliance Manager

ServiceFirst Increases Loan Volume by $3.7 Million Through More Efficient Customer Interactions

ServiceFirst

Jon Reynel Lumongsod

Global Head of Speech Analytics

Signify Health agent proficiency soars 12 percent with Observe.AI

Signify Health

Amanda Massaro

Senior Leader, Quality and Training

SoFi Unlocks Coaching Insights and Efficiency Gains with 100% Interaction Coverage via QA Automation

SoFi

Joshua Johnson

Senior Director of Operations Strategy

Stellantis Financial Services recovers $6.2 million in payments with targeted coaching powered by Post-interaction AI

Stellantis

Lamar Nevels

Director of Collections

Top Finserv Co. Increases QA Volume by 83% to Optimize Compliance and Agent Performance

Top Finserv Company

Verida reduces training time and improves service quality across 4 million annual calls

Verida

Jim Degliumberto

Chief Operating Officer

No matching case studies

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