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Rachel Brown
Senior Customer Success Manager
Observe.AI
Observe.AI is on a mission to transform contact centers by turning every agent into your best brand representative. With its Voice AI Platform, which leverages the latest Speech and Natural Language Processing technologies, the world's top brands quality-check 100% of calls, ensure compliance, and turn agents into top performers through targeted coaching.
Case Studies
Showing 42 Observe.AI Customer Success Stories
411 Locals cuts training time by 90% and boosts sales with real-time support
411 Locals
Roumen Todorov
Head of the Explore Division
Accolade Drives Member Engagement with over 50% Reduction in After-Call Work
Accolade
Ardie Sameti
Senior Director of AI and Automation
Affordable Care Boosts Revenue by $8M with AI-Enhanced Patient Interactions
Affordable Care
Emmanuel Noyola
Director of Patient Services
First Deployment of VoiceAI Agents Saves Affordable Care 40 Agent Hours in Week 1
Affordable Care
Manny Noyola
Patient Service Director
Assurance IQ Improves Customer Experience and Increases Transparency and Trust across Organization with Observe.AI
Assurance
Mitch Buder
Vice President of Operations
Central Bank streamlines call handling and boosts efficiency with Post-Interaction AI
Central Bank
Mary Beth Gillum
Sr. Vice President of Customer Service Center
City Cruises improves efficiency by 40%, enabling agents to improve CX faster
City Cruises
Dan Neufer
Training Manager
Cox Automotive Streamlines Contact Center Operations, Boosting Efficiency and Performance
Cox Automotive
Matthew Fishbein
Director on the Client Operations Team
DailyPay Improves Customer Satisfaction by 22% and Saves Over $2M with Auto QA and AI Insights
DailyPay
Ryan Moore
Vice President – Customer Operations
EmployBridge - Customer Case Study
EmployBridge
Dale Sturgill
Vice President of Call Center Operation
Emtek delivers 4x more performance feedback, super-charging client care teams
Emtek ASSA ABLOY
Tammi Zelm
Vice President of Customer Experience
ERC - Customer Case Study
ERC
Marty Sarim
President & Chief Executive Officer
Figo Saves $700k a Year, Gains Critical Visibility into the Business
Figo Pet Insurance
Ken Fausel
Director of Customer Experience
Fortune 300 Car Dealership Group Grows QA Team Output by 7% While Reducing Time Spent by 75%
Fortune 300 Car Dealership Group
How an F500 Education Company Is Combatting Churn with Contact Center Visibility
Fortune 500 Education Company
Freeman lifts net promoter score by 11% and cuts call volume by 4% with AI-powered coaching
Freeman
John Riel
Director of Exhibitor Support
itel improves compliance monitoring by 40%, mitigating risk for a better client experience
itelbpo
BPO Company Transforms Its Contact Center Operations, Achieving 77% Efficiency Gains
Large BPO Company
Fast-Growth Mobile Mechanic Startup Drives 4X Increase in Bookings & Improves Agent Empathy Scores by 32%
Large Mechanic Company
Leading BPO Ramps New Hires 20% Faster While Driving an 87% Improvement in Efficiency
Large Technology-Driven Company
One of the nation’s largest industrial staffing firms uncovers a $34M inefficiency, closing unknown service gap
Largest Industrial Staffing Firm
Leading talent management brings AI-Driven quality management to the new world of work
Largest Talent Management & Training Software Company
Leading Auto Insurance Company Improves Compliance by 15%, Mitigating Risk With Conversation Intelligence
Leading Auto Insurance Company
Debt relief leader reduces overhead costs by 62% while improving output by 2x
Leading Debt Relief Company
Leading Financial Services Company Maximizes Agent Performance and Productivity with Real-Time AI
Leading Financial Services Company
How a Leading Insurance Company Ensured Compliance & Improved Conversions by 10%
Leading Insurance Company
Leading Moving Company Grows Revenue by 74% with Conversation Intelligence and Targeted Coaching
Leading Moving Company
MaxorPlus Elevates CX with Agent Coaching Powered by Screen Recording
Maxor
Mitch Mann
Vice President for Member Services
Multinational Education & Publishing Corporation - Customer Case Study
Multinational Education & Publishing Corporation
How Nations Drives Higher Customer Retention, Revenue, and Time Savings with 100% Visibility into Customer Conversations
Nations Info Corp
Marlon Pacheco
Director of Training and Quality
Pearson Boosts NPS by 25 Points with Observe.AI and Concentrix Support
Pearson
Adam Miles
Global Director of Customer Success for Clinical and School Assessments
Professional Training & Coaching Company scales performance management with Contact Center AI
Professional Training & Coaching Firm
RealDefense Hits 103% Sales Quota Attainment with AI-Powered Coaching, Increasing Revenue by 13%
RealDefense
Nancy Carbone
Senior Director of Call Center Sales
Root Insurance Takes the Guesswork Out of Its Quality Program with Voice AI
Root Insurance
Kyle Kizer
Compliance Manager
ServiceFirst Increases Loan Volume by $3.7 Million Through More Efficient Customer Interactions
ServiceFirst
Jon Reynel Lumongsod
Global Head of Speech Analytics
Signify Health agent proficiency soars 12 percent with Observe.AI
Signify Health
Amanda Massaro
Senior Leader, Quality and Training
SoFi Unlocks Coaching Insights and Efficiency Gains with 100% Interaction Coverage via QA Automation
SoFi
Joshua Johnson
Senior Director of Operations Strategy
Stellantis Financial Services recovers $6.2 million in payments with targeted coaching powered by Post-interaction AI
Stellantis
Lamar Nevels
Director of Collections
Top Finserv Co. Increases QA Volume by 83% to Optimize Compliance and Agent Performance
Top Financial Services Company
Top Finserv Co. Increases QA Volume by 83% to Optimize Compliance and Agent Performance
Top Finserv Company
Verida reduces training time and improves service quality across 4 million annual calls
Verida
Jim Degliumberto
Chief Operating Officer
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