Case Study: Swisscom achieves 50% faster stocktakes and eco-friendly digital receipts with NTS Retail's mobile solutions

Swisscom Excellent Service, High Efficiency and Environmental Protection Thanks to Nts Retail’s Mobile Solutions

Swisscom, Switzerland’s leading telecommunications provider with more than 6.6 million mobile customers, needed a platform‑independent approach to hardware and further optimization of its in‑store systems to boost efficiency, sustainability and customer service. To address this, Swisscom engaged NTS Retail and its suite of solutions — including the NTS Retail POS, mobile Inventory/Logistics module and the NTS repairmanager — focused on Retail Management, Inventory Management, Channel Management and In‑Store Customer Engagement.

NTS Retail deployed digital receipts with eSignature at the POS (rolled out across 120 branches), a platform‑independent mobile stocktake solution for common tablets with Bluetooth scanners, and the NTS repairmanager for centralized repair handling. The implementation cut stocktake effort by up to 50%, reduced printouts and maintenance/hardware costs, improved error handling and user friendliness, and supported Swisscom’s sustainability goals — delivering measurable time and cost savings while enhancing customer service.

Swisscom

Patrik Brüngger

Sales Logistics