Case Study: Swisscom achieves simplified repair management and customer tracking with NTS Retail's NTSwincash RepairManager

Repair processes made easy with NTS Retail

Swisscom, the leading Swiss telecom provider with more than 6 million mobile customers, faced an aging repair management system that could no longer meet market demands while preserving uninterrupted goods flow. To modernize without disrupting operations, Swisscom turned to NTS Retail and implemented the NTSwincash repairmanager, integrating it into their existing NTSwincash after‑sales core module.

NTS Retail delivered the NTSwincash repairmanager as a web application and completed the project in six months, introducing features such as triage dispatch for single‑step parts redistribution, acoustic error alerts, a standardized interface to repair centers, configurable receipt text modules, and a customer portal for shipment tracking. The solution simplified and sped up repair workflows, improved user experience and back‑office transparency, ensured fast adaptability to changing requirements, and enabled standardized communication with headquarters—helping Swisscom maintain quality standards and support market and branch expansion.

Swisscom

Urs Lehmann

Shop Management