Case Study: Tele2 boosts conversion and customer experience with Now Interact

Tele2 - Customer Case Study

Tele2 required a solution to interpret and react to vast amounts of behavioral data to increase the profitability of each customer interaction and improve the consumer experience.

Now Interact implemented its Artificial Intelligence to optimize Tele2's customer interaction tools and provide proactive callback and inbound call functionality. By prioritizing high-value visitors, Now Interact empowered advisors, improved customer experience, and increased conversion rates without any cannibalization, while also delivering excellent customer satisfaction (CSAT).

Tele2

Isabella Henschel

Sales Manager