Case Study: Bistro Rex achieves seamless bookings and stronger guest support with Now Book It

Sydney’s favourite French Bistro Rex gets unparalleled support with Now Book It

Bistro Rex, a popular French bistro in Sydney, needed a reliable and efficient restaurant reservation system to manage its high volume of bookings and fast-paced dining room. The challenge was to find technology that would reduce operational stress and human error, allowing the staff to focus entirely on delivering high-quality guest service rather than dealing with system glitches. They turned to the vendor Now Book It for its restaurant reservation software.

Now Book It provided a solution that streamlined the booking process and enhanced the overall guest experience. The system allowed for detailed booking notes, custom imagery, and pre-meal upselling opportunities. The results were significant: guests who pre-purchased items spent up to 15% more, and gift card users spent 20% more than the card's value. After six years of using Now Book It, the restaurant also benefits from a wealth of customer data for smarter business decisions and values the vendor's exceptional ongoing support.

Bistro Rex

Baci Moore

Owner