Case Study: Good Times Only Group improves guest communication and saves staff time with Now Book It’s AI Receptionist

How Now Book It’s AI Receptionist elevates guest experiences for Good Times Only

The Good Times Only Group, a hospitality group with multiple venues in NSW, faced challenges in managing high call volumes and booking enquiries during peak service times, as staff were occupied with in-person guests. This led to missed calls and a potential breakdown in customer communication. They turned to Now Book It and its AI receptionist, Sadie, to address this operational gap.

Now Book It implemented its Sadie AI to act as a 24/7 digital receptionist, fielding calls and answering common questions. This solution freed up staff to focus on in-venue service and ensured no guest enquiry was missed. The vendor's platform also featured an intuitive interface that simplified staff training. As a result, the Good Times Only Group team experienced reduced stress, maintained consistent and on-brand communication, and improved operational efficiency during busy periods.

Good Times Only Group