Case Study: Harry's at Conti keeps tables full and service smooth with Now Book It

How Now Book It Keeps Harry’s at Conti Running Smoothly Behind the Scenes

Harry's at Conti, a fine dining restaurant with only 13 tables, faced the significant challenge of last-minute cancellations and no-shows. With a meticulously prepared set menu, each empty seat disrupted kitchen operations and represented a lost opportunity to deliver their exceptional dining experience. The vendor, Now Book It, provided a booking platform to address this issue.

Now Book It's solution included online booking with pre-authorization, allowing guests to cancel up to 24 hours in advance without charge. This gave the kitchen precise cover numbers for prep. The platform also featured a standby list to fill last-minute vacancies and gift card tools that boosted sales. For Harry's at Conti, this meant no more empty tables, reduced food waste, and increased guest spending, with gift card users spending up to 20% more per visit.