Case Study: The Hunting Lodge achieves 24/7 booking coverage with Now Book It and Sadie AI

24/7 Hospitality: Now Book It’s AI Receptionist Helps The Hunting Lodge Land Every Booking

The Hunting Lodge, a hospitality venue in West Auckland, faced the challenge of managing booking enquiries and preventing missed opportunities, especially when closed from Monday to Wednesday. With no staff available to answer phones, messages and requests were piling up, risking lost revenue. They partnered with vendor Now Book It to implement its Sadie AI receptionist service.

Now Book It's solution was Sadie, an AI receptionist that handles calls 24/7. Sadie answers enquiries and logs bookings directly into the system at all times, ensuring no calls are missed. This resulted in a major time saving of over 110 hours per month for the staff and ensured every booking opportunity was captured, allowing the team to focus on creating guest experiences.

The Hunting Lodge

Rebecca Sutton

Hospitality & Brand Manager