Case Study: Sendbird achieves company-wide transparency and faster onboarding with Notion

How Sendbird created company-wide transparency with Notion

Sendbird, a fast-growing provider of in-app chat, voice, and video APIs, needed a better way to onboard employees and share knowledge as its team and customer base rapidly expanded. The company wanted to create a more transparent, action-oriented work environment and make it easier for engineers and other teams to access customer, industry, and product information.

Using Notion, Sendbird built team workspaces, a customer knowledge database, a public-facing industry wiki, and a centralized idea board to organize documentation, insights, and product ideas in one place. With Notion, new employees can get up to speed from day one, engineers can onboard to customer projects in minutes instead of weeks, and teams can more easily vote on and advance product ideas from collection to roadmap to live execution.

Sendbird

JaeYeon (Eric) Kim

Product Manager