Case Study: CyberCare secures customer data and simplifies Zendesk access with NordLayer

How CyberCare integrated Zendesk and NordLayer for the best customer support on the market

CyberCare, a customer support service provider with teams in Lithuania and Ukraine, needed a stronger way to protect sensitive client data while keeping access simple for its hybrid workforce. To secure logins and network access for tools like Zendesk, CyberCare looked for a solution that would fit smoothly into its existing stack and reduce the complexity of manual VPN management. NordLayer was selected for its security, ease of use, and ability to support compliance requirements.

NordLayer implemented secure access with fixed/static IPs, SSO, 2FA, and encrypted connectivity, allowing CyberCare employees to reach Zendesk through a simple, automated workflow. The result was a smoother and more secure setup: onboarding to NordLayer reportedly took just one hour, IP allowlisting and policy creation were automated, and users could connect with a single app click. NordLayer helped CyberCare strengthen data protection without slowing down daily operations.

CyberCare

Darius Dagys

Head of Business Development