Case Study: StoryMiners achieves personalized, scalable customer experiences and a stronger sales pipeline with Nimble

How Nimble & Office 365 Helped StoryMiners Reinvent Their Customer Experience

StoryMiners, founded by Mike Wittenstein, is a pioneering customer experience design consultancy that helps clients turn core values into memorable experiences. Despite their expertise, the firm began seeing slipping performance—declining referrals, smaller prospects and lost opportunities—largely due to redundant data entry, time-consuming prospect research and a lack of scalable, personalized outreach.

To fix this, StoryMiners replaced its old CRM with Nimble, using Nimble’s Prospector for AI-assisted contact discovery and Nimble Mobile 3.0 for on-the-go access, enrichment and pipeline/email automation. The tools automated research and data entry, enabled individualized, timely conversations, and streamlined workflows—resulting in stronger Q1 revenue, a larger 2018 sales pipeline and a more efficient, higher-quality client experience.

StoryMiners

Mike Wittenstein

Founder