Case Study: Hikari Data Solutions unifies customer data and boosts sales productivity with Nimble

Hikari Data Solutions unifies 160+ apps with Nimble and Office 365

Hikari Data Solutions, a cloud solutions provider formed from a spin-off, faced the challenge of managing customer data across numerous disparate applications like Office 365 and ConnectWise. The siloed systems prevented a unified customer view, creating obstacles for their sales and marketing teams and causing them to miss opportunities. They needed a simple CRM to act as a single source of truth, which they found with the vendor Nimble.

Nimble provided a solution that unified contact data and conversations from over 160 applications, enriching it with social insights. The integration with Office 365 and features like the Smart Contacts App streamlined the sales process and improved team productivity. As a result, Hikari's sales pipeline became stronger, enabling them to offer CRM services to their own SMB customers and engage in successful partner-to-partner selling with other Microsoft channel partners.

Hikari Data Solutions