Case Study: U.S. State Government Agency achieves faster, secure inmate record management with NewgenONE by Newgen Software

US-based State Government Agency Digitizes Inmate Record Management with NewgenONE ECM Platform

A U.S. State Government Agency responsible for adult correction operations struggled to manage more than 100,000 inmate records across its records department. With paper files slowing searches, increasing costs, and creating security risks, the agency needed a better way to access critical information for parole, medical, and legal decisions. It turned to Newgen Software and the NewgenONE Contextual Content Services platform to modernize document management.

Newgen Software implemented a centralized digital records system, first for the Combined Records department and then across the state of North Carolina, integrating it with identity management and criminal justice systems. The results included faster document retrieval, secure access for 400+ employees, improved disaster recovery, stronger file integrity, and lower printing, storage, and manual handling costs, helping the agency improve productivity and service delivery.