Case Study: Leading Indian Financial Institution achieves faster MSME loan approvals with Newgen Software

A Leading Financial Institution Automates Its MSME Lending Lifecycle with Newgen

Leading Indian Financial Institution, a top MSME lender in India with 450+ branches, needed a scalable and compliant way to support high loan volumes, multiple user roles, and faster decision-making. Its legacy, paper-heavy processes made underwriting slow, limited mobility and API integration, and created challenges in meeting regulatory and competitive demands.

Newgen Software implemented its AI-first Loan Origination Solution (LOS) to automate the MSME lending lifecycle from lead generation to disbursement. The platform enabled offline applications, automated underwriting, document and collateral management, and integration with 45 third-party apps and fintech partners. In the first year, the institution processed over 1 lakh loan applications per month, achieving faster approvals, reduced turnaround time, stronger compliance, improved scalability, and a better borrower experience.