Case Study: Global Community Bank Company achieves 2x faster loan disbursement with Newgen Software

A 150-year-old Community Bank in the US Accelerates Loan Processing with Newgen

A 150-year-old independently owned community bank in Texas with 28 branches sought to modernize its lending operations after fragmented workflows slowed service. Customers faced limited digital access and had to visit branches, while the bank struggled with real-time fraud detection, poor visibility into applications, and compliance risks from manual processes.

The bank implemented Newgen’s AI-first Consumer Lending Automation solution to centralize and automate loan origination—providing paperless applications, real-time tracking, third-party integrations, and rule-based straight‑through processing. The result was 2x faster loan disbursement, higher first‑time‑right rates, 24/7 digital access for customers, increased staff productivity, and stronger compliance and fraud mitigation, reducing costs and improving customer experience.