Case Study: Top 100 US Financial Institution United Community achieves faster, more efficient small business lending with Newgen Software

United Community partners with Newgen to transform small business lending

Top 100 US Financial Institution, United Community, was looking to modernize its small business lending operations to improve scalability, efficiency, compliance, and customer experience. The bank turned to Newgen Software and its Small Business Administration Loan Solution to replace legacy processes and unify management of term loans, construction loans, lines of credit, and overdrafts.

Newgen Software implemented a low-code, AI-enabled lending platform that digitized the full loan lifecycle, integrated with core banking and third-party systems, and automated documents, alerts, underwriting, and reporting. The results included loan disbursals cut from days to under 30 minutes for qualified applicants, processing speed doubled, more than 50% faster loan processing, lower operating costs, and a better experience for both customers and staff.