Case Study: Leading Global Airport Authority Company achieves standardization of 200+ mission-critical operations with Newgen Software

A Leading Airport Authority Standardizes Mission-critical Operations Across Departments with Newgen

A leading global airport authority responsible for over 220 mission‑critical processes sought to modernize operations and eliminate legacy silos that were slowing workflows, risking document control, limiting real‑time analytics, and blocking integrations with core systems like SAP, CLM, and LDAP. The challenge was to standardize and digitize diverse airport and business functions while meeting regulatory and agility requirements.

The authority partnered with Newgen to deploy NewgenONE, an AI‑first, low‑code platform that unifies BPM, ECM, and content intelligence. After a two‑week POC and rapid rollout, the solution automated 200+ processes, delivered seamless system integrations and real‑time dashboards, centralized document management for better compliance and auditability, and empowered teams to configure and evolve workflows—significantly improving agility, visibility, and operational control.