Case Study: ZestMoney achieves fast, reliable, and scalable EMI services across India with New Relic

ZestMoney Banks on New Relic to Deliver Fast, Reliable, and Affordable EMI Services Across India

ZestMoney is an Indian FinTech that helps customers with limited credit histories access instant EMI-based credit via a mobile-first platform. With roughly 6 million users and ambitious plans to quintuple its customer base and expand merchant partnerships, the company faced the challenge of scaling quickly while maintaining fast, reliable service and an excellent customer experience.

To meet that challenge ZestMoney moved core workloads to AWS containers (ECS/Docker) and adopted New Relic for end-to-end observability (infrastructure monitoring, APM, Synthetics, browser monitoring and dashboards). The changes cut service startup times from minutes to seconds, raised uptime to 99.86%, exposed and fixed performance bottlenecks to reach 65 TPS in merchant tests (and sustain 280 TPS during peak sales), and gave teams real-time visibility and alerts to prevent customer-facing issues.

ZestMoney

Ganesh Muralidhar

Director of DevSecOps