Case Study: ZenHub ships software faster and cuts troubleshooting time with New Relic One

ZenHub track core metrics with infrastructure monitoring and APM

ZenHub is a remote-first project management platform that integrates natively with GitHub and is used by tens of thousands of developers worldwide. Because it must synchronize data across GitHub APIs, caches, queues, and multiple cloud and on‑prem components, ZenHub faced a complex observability and troubleshooting challenge: engineers needed fast visibility into errors, performance bottlenecks, and capacity needs to reduce outages and maintain SLAs.

ZenHub implemented New Relic One for full‑stack observability, using dashboards and telemetry to monitor health, detect trends, and pinpoint root causes. The result: faster troubleshooting (from weeks to days or hours), more efficient capacity planning without overprovisioning, lower operational costs thanks to consumption pricing, and freed engineering time to focus on product development and customer needs.

ZenHub

Ev Haus

Head of Technology