Case Study: Zapier achieves unified analytics and faster issue resolution with New Relic

Zapier Aggregates Multiple Analytics in a Single Dashboard with the New Relic Platform

Zapier, a Mountain View startup that automates data flows between hundreds of web apps for non-technical users, faced a monitoring challenge as a six-person team managing a complex, distributed environment and hundreds of millions of third‑party API requests each month. With services spanning Django frontends, celery workers, RabbitMQ, Redis, nginx, ELB and more, Zapier needed real‑time visibility to detect problems quickly and avoid manual, time‑consuming troubleshooting.

By adopting the New Relic Platform and community plugins (notably for RabbitMQ, Redis and Memcached) Zapier consolidated metrics and App Map visualizations into a single dashboard, eliminating many custom scripts. The result: proactive alerts, faster root‑cause diagnosis (minutes, not hours), prevented incidents (e.g., uncovered unindexed SQL), and improved operational productivity and capacity planning.

Zapier

James Carr

Systems Engineer