Case Study: William Hill improves MTTR by 80% with New Relic

William Hill improves MTTR by 80% with New Relic

William Hill, a leading global betting and gaming company, faced significant challenges with downtime and troubleshooting in its complex, real-time tech stack. Their existing monitoring tools were unreliable, often failing overnight and causing customer and revenue loss. To address this uptime and reliability challenge, they partnered with New Relic to implement a modern observability solution.

By deploying New Relic, William Hill built a custom Impact Listener application on top of the platform to track the real-time revenue impact of technical outages. This provided crucial context for incidents, which were alerted via PagerDuty and displayed on New Relic dashboards. The solution delivered exceptional results for the customer, including an 80% improvement in mean time to resolve (MTTR), a 25% improvement in resolving P1 incidents within 60 minutes, and 100% platform reliability, even during their busiest events.

William Hill