Case Study: William Hill improves MTTR by 80% with New Relic

William Hill improves MTTR by 80%

William Hill, the UK betting and gaming company, needed a more reliable way to monitor its real-time, high-volume platform, where even a minute of downtime could mean lost customers and revenue. Its existing monitoring tools were failing, often overnight, making it difficult to troubleshoot issues quickly and understand the business impact of incidents. William Hill turned to New Relic and its observability capabilities to replace its unstable stack.

New Relic helped William Hill build real-time dashboards and the Impact Listener workflow to correlate technical incidents with revenue loss, trigger alerts through PagerDuty, and support faster incident response and retrospectives. As a result, William Hill improved MTTR by 80% and increased the speed of resolving P1 incidents within 60 minutes by 25%, while also gaining a stable platform with no downtime.

William Hill

Stephen Wild

Engineering Manager for Observability and Automation