Case Study: ANZ Bank achieves real-time app monitoring and improved customer experience with New Relic

What the ANZ App does to monitor its users in real time

ANZ Bank uses New Relic to help monitor and improve the real-time performance of its ANZ App, which serves four million personal and business customers across Australia. The bank’s challenge was to continuously deliver a fast, reliable, error-free mobile experience while meeting strict response-time, availability, and error-rate standards across the software lifecycle.

New Relic is embedded across ANZ Bank’s testing, QA, performance and volume testing, deployment, and production workflows to track benchmarks, simplify alerts and dashboards, and catch issues early in microservices development. As a result, ANZ Bank has strengthened observability, improved troubleshooting and regression detection, and created a continuous feedback loop that supports consistently responsive and reliable app performance.

ANZ Bank

Ashok Periyasamy

Engineer - Chapter Lead