Case Study: Wellcentive achieves nearly 90% reduction in application response time with New Relic

Wellcentive Cuts Application Response Time by Nearly 90% with Help from New Relic

Wellcentive, a cloud-based population health management vendor, needed to maintain strict HIPAA segmentation while scaling rapidly as it added customers. Growing complexity in their Java EE/JBoss and MySQL environment made it hard to meet SLAs (target: <3s page response) and drove the creation of a DevOps practice, but existing monitoring tools lacked the deep, end-to-end visibility they required.

By deploying New Relic APM, Insights and platform plugins for Apache and MySQL, Wellcentive gained OS-level and real-time visibility, driving data-informed SLA reviews and faster troubleshooting. Within months they cut average response time from 4.0s to 0.5s (nearly 90%), achieved a major ROI in the first year, and saved tens of thousands in hosting costs while improving their ability to detect issues across the stack.

Wellcentive

Drew Borland

Director of Architecture and Research